brother printer mfc j5910dw troubleshooting

Check inside for any foreign objects or jammed paper. Open the Jam Clear Cover (1) on the back of the machine.Ĩ. Leave the scanner cover open and turn the machine around so you are looking at the back of the machine.ħ. This will allow you to check the right corner inside the machine for any paper scraps.Ħ. If the print head is in the right-hand corner, press and hold Stop/Exit for at least 5 seconds until the print head moves to the middle. Using your hand, move the print head from left to right, checking carefully for any paper scraps stuck under the print head. Carefully check the left (2) and right (3) hand corners and the center inside the machine and remove any paper scraps that may be jammed.ĥ. Close the document cover and go back to step 3 to open the scanner cover.Ĥ. If the document cover was opened, you won't see the green scanner cover support. If no, verify you have opened the scanner cover (as in the image above). Do you see the scanner cover support arm located on the left side of the machine? Using both hands, use the finger holds on each side of the machine to life the scanner cover into the open position. The stored faxes will transfer to that number.

Enter the fax number including the 1 plus the area code, then go to step f.į. If there are faxes in memory, the display will prompt to enter a fax number. Press Stop/Exit, and then continue to step 3. If 'No Data' appears there are no faxes in memory to transfer. Press Stop/Exit to temporarily interrupt the error message.Ĭ. If you did not already have your Station ID programmed into the machine before getting the error, you will not be able to transfer faxes in memory. To transfer data from your fax machine to another fax machine, you must have already programmed the Station ID in your machine prior to getting the 'Unable to Print 5A' error message. Transferring stored faxes to another machine. If you want to confirm and transfer received faxes in memory, go to step 2.Ģ. If you don't want to transfer faxes, go to step 3. If there are faxes in memory, you can transfer them to another fax machine so they are not lost. Any faxes received while the error message is on the display will automatically go into the machine's memory due to the product's inability to print. Before beginning this troubleshooting, it is recommended to transfer your faxes to another fax machine so you won't lose any important messages. To attempt to clear the error, continue to step 1.ġ. A foreign object, such as a paper clip or ripped piece of paper, is stuck in the machine The message 'Unable to Print 5A' will appear on the display for one of the following reasons:

Brother printer mfc j5910dw troubleshooting